Fresh Product Order Process (Fish & Shellfish)
To ensure you enjoy the finest, freshest experience from DIVES MARE – Exclusive Seafood, all fresh products are handled through a direct and personalised process.
Please follow the steps below:
1️⃣ Add the "Fresh Fish of the Day" or "Shellfish from Kalloni Gulf" option to your cart, depending on what you wish to order, and complete your purchase as usual.
2️⃣ Our team will automatically see that your order includes a fresh product and will contact you directly to confirm:
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availability (which depends daily on the catch and authorised harvesting periods),
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quantities and preferences,
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and the current pricing.
💡 Even if a specific product isn't available that day, it may be available the next.
3️⃣ Once we agree on the products and prices, you'll receive the final cost and can proceed with payment for the fresh items:
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either by bank transfer, sending your payment confirmation to our email along with your name and order number,
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or via a payment request we'll send you securely through Viva Wallet.
4️⃣ As soon as your payment is confirmed, we'll proceed immediately with dispatch of your complete order.
💎 If your order also includes packaged products (such as delicatessen or wines) that have already been paid for, we recommend settling the payment for the fresh items promptly, so that everything can be shipped together — avoiding additional delivery costs.
This approach ensures maximum freshness, transparent communication, and a personalised service experience, true to the values of DIVES MARE – Exclusive Seafood.

